COVID update:  We are looking forward to returning to Old Spitalfields Market as soon as possible. Until we can offer you a safe and agreable way to select your camera in person, we have decided to relaunch our website and will be trading online only until further notice. Here, you can be assured that we remain committed to offering you our properly serviced cameras with our usual quality of service and backed with our commitment to great after sales support.

We wish you all well.

During these challenging times, we are doing our best to provide a smooth delivery service. We are using Royal Mail or UPS for all our orders and  despite best efforts some deliveries may be disrupted or altered: 1st Class 24 Hour or Next Day Service may not be guaranteed. Both this carriers are practising social distancing as detailed on their respective pages : 
Royal_Mail                         UPS
Thank you for your comprehension. The team at Greenwich Cameras And Film.

copy of OUR GUARANTEE


Our Guarantee

[general terms click here for full tcs]

We do not just test our cameras and sell them as "near mint". A vintage camera, fully tested and sold as near mint, but that has not been serviced in 40 years, is unlikely to perform at its best for any length of time. 

We service all our cameras, whether they look like they need it or not, then test them.  

Every single one of our vintage cameras is serviced professionally, before being offered up for sale, and comes with a guarantee of quality, and a guarantee period of [at least 3 months (much longer on some items).]

When you buy a camera from us, such as an SLR, a TLR or a large format camera, you are buying a camera that has received a full professional service. A well maintained camera should give you years of good service, as long as you keep it well maintained (see our guide here[insert link]). 

Please note tghat some cameras such as certain plastic point and shoots, are not designed to last forever, and may fail 

What the guarantee means:

 -Your camera has been serviced, as described to you upon purchase. We promise that the work described has indeed been done, and that your camera will function as it should (taking into account any flaw as described below)

-We endeavour to describe any known flaw or fault to you. 

-Should your camera fail within the guarantee period, we promise to fix it, replace it with an identical or similar camera or to offer you a refund. This is subject to our terms and conditions. 

Terms and Conditions: (for full T&Cs, click here) [insert link]

We abide by the legislation covering retail and distance selling. 

Upon purchase, you receive an email receipt. If you are purchasing the item in person at the market, you can request a handwritten receipt instead of an email receipt. The receipt will have to be produced with the camera at the time of any guarantee claim.

For cameras purchased in person from our market shop, the camera will need to be returned to us in person.  

-Check here for information on our workshop and what exactly we mean by "serviced camera". 

We will always try to find a solution for you, but please note the following:

What our guarantee does not cover:

-Any fault or flaw that was described at the time of purchase. 

-accidental damage, wear and tear, or damage due to poor handling of the camera. You are advised to keep your camera protected when not in use, to avoid damage from sand,dust, loose items in a bag... And we also advise becoming familiar with the instruction manual. 

- Cosmetic damage

-Any attempt to repair the camera by anyone other than us, be that the owner or  or any third party, including camera repair services not associated with us will also void the guarantee. We will not be liable for the cost of any repair carried out by any unauthorised person.  

 Please note, it is your responsibility to maintain your camera. If you return a camera to us under guarantee, we expect the camera to be in the same condition as it was upon purchase (excluding the fault for which it is being returned, if this is covered by our guarantee). If it is not in the same condition, allowing for reasonable wear commensurate with careful use, we reserve the right to apply a reduction in the refund value. 

If an item is returned to us as faulty, under guarantee, and is found not to be faulty, the cost of the shipping will be the responsibility of the owner. 

For online purchases, the cost of shipping under guarantee will be refunded 

 

If your camera develops a fault and needs to be returned to us, please follow the procedure set out here. [insert link]

 


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